Online & On-Demand ISO 9001:2015 Internal Auditor Training | Exemplar Global Certified


  • Course Area:

    Quality Management

  • Continuing Education Units (CEUs):


  • Course Duration:

    16 Hours

  • Accreditation:

    CQI and IRCA approved training partner
  • Format:

    Online & Self-Paced

  • Individual Pricing:

    795.00 per person

  • Team Pricing:

    3500.00 (5-Pack)

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How You Will Learn with Comply Guru

In this video, we provide a high-level overview of our approach, course design and methodology to online training that simplifies standards and transforms training. Check it out!

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This Exemplar Global Certified Online ISO 9001:2015 Internal Auditor Course is ideal for anyone that wants a basic understanding of Quality Management Systems (QMS) and the requirements of ISO 9001:2015 and needs to perform an internal audit of part of their organizations QMS.

Learning Objectives

  1. Explain the purpose of a quality management system, of quality management systems standards, and the business benefits of improved performance of the quality management system
  2. Outline the structure and content of ISO 9001 and its relationship with ISO 9000
  3. Explain the specific quality management related requirements of ISO 9001
  4. With reference to the PDCA cycle, explain the process based QMS Model for ISO 9001:2015 and the role of an internal auditor in the maintenance and improvement of Quality Management Systems
  5. Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up an internal audit in accordance with ISO 19011:2018

Course Certification

This course is Exemplar Global Certified. Successful completion will entitle each Learner to receive a digital Exemplar Global Recognized Certificate of Completion.

Assessment Methodology

In order to successfully complete this self-paced course, each Learner will need to:

  • Complete the online (self-paced) course modules and obtain 70% or higher in the final assessments (MCQ-based)

Course Access & Support

Upon registering for this course, a Learner will be able to avail of the following:

  • Course Access for 90-days
  • Phone & Email Support (Virtual Instructor)


  • Module 0: Course Introduction

    In this module, an introduction to the course will be provided. This includes important information regarding the course content & learning objectives, duration, assessment methodology & how to successfully complete the course.

  • Module 1: Introduction to ISO 9001:2015

    • What is a Quality Management System (QMS)
    • Purpose, Scope & Application of ISO 9001:2015
    • Benefits of ISO 9001:2015
    • Structure & Key Terms in ISO 9001:2015

  • Module 2: Key Concepts of ISO 9001:2015

    • Risk Based Thinking (RBT)
    • Process Based Approach
    • Plan-Do-Check-Act (PDCA) Cycle

  • Module 3: Principles of Quality Management

    • Quality Management Principles
    • QMP 1: Customer Focus
    • QMP 2: Leadership
    • QMP 3: Engagement of People
    • QMP 4: Process Approach
    • QMP 5: Improvement
    • QMP 6: Evidence-based Decision Making
    • QMP 7: Relationship Management

  • Module 4: Context of the Organization

    • Clause 4.1 Context of the Organization
    • Idea of Currency
    • Clause 4.2 Needs and Expectations of Interested Parties
    • Clause 4.3 Scope of the QMS
    • Clause 4.4 QMS and its Processes

  • Module 5: Leadership & Planning

    • Clause 5.1 Leadership and Commitment
    • Clause 5.1.2 Customer Focus
    • Clause 5.2 Establishing the Quality Policy Requirements
    • Clause 5.2.2 Communicating the Quality Policy Requirements
    • Clause 5.3 Organizational Roles, Responsibilities and Authorities
    • Overview of Clause 6 Planning including Clauses 6.1, 6.2 & 6.3

  • Module 6: Support

    • Clause 7.1 Resources
    • Clause 7.2 Competence
    • Clause 7.3 Awareness
    • Clause 7.4 Communications
    • Clause 7.5 Documented Information Requirements

  • Module 7: Operation

    • Clause 8.1 Operational Planning and Control
    • Clause 8.2 Requirements for Products and Services
    • Clause 8.3 Design and Development of Products and Services
    • Clause 8.4 External Providers
    • Clause 8.5 Production and Service Provision
    • Clause 8.6 Release of Products and Services
    • Clause 8.7 Control of Non-Conforming Outputs

  • Module 8: Performance & Improvement

    • Clause 9.1 Monitoring, Measurement, Analysis and Evaluation
    • Clause 9.2 Internal Audit Requirements
    • Clause 9.3 Management Review
    • Clause 10.1 Improvement
    • Clause 10.2 Non-conformity and Corrective Actions
    • Clause 10.3 Continual Improvement

  • Module 9 - Introduction to QMS Auditing

    • Internal Audit Requirements
    • Introduction to ISO 19011:2018
    • Onsite & Remote Audits
    • Principles of Auditing
    • Audit Lifecycle
    • Auditor Roles & Responsibilities
    • Desired Auditor Behaviour

  • Module 10 - Audit Initiation and Preparation

    • Audit Planning
    • Audit Scope, Objectives and Criteria
    • Initiating the Audit
    • Selection of Audit Team
    • Document Review
    • Preparing Audit Activities
    • Internal Audit Plan
    • Audit Checklist

  • Module 11 - Conducting Audit Activities

    • Audit Activities Workflow
    • Conducting the Audit
    • Opening Meeting
    • Communication during an Audit
    • Collecting & Verifying Information
    • Generating Audit Findings
    • Non-Conformity Grading

  • Module 12 - Audit Report, Close and Following Up the Audit

    • Non-Conformity Reporting
    • Closing Meeting
    • Audit Report & Distribution
    • Completing the Audit
    • Audit Follow Up Activities

    Course Entry Criteria

    Before completing this course, each Learner should make note of the following entry criteria:

    Fluency in spoken and written English

    • For participants whose first language is not English, we recommend a minimum English language competency of IELTS 5.5 (or equivalent) for successful completion of the program. This is not assessed by Comply Guru in advance & each participant must self-assess their competency.

    Printed Copy of ISO 9001:2015

    • Each participant requires a copy of the standard in completing this course. This is not provided by Comply Guru & without it, this course will be extremely challenging to complete.

    E-Learning System Requirements

    The below are the recommended requirements for each Learner in wishing to complete any of our online training courses or modules. In our experience, Workplace IT environments’ internal configurations and available software can vary (new or old), and there may be various limitations or other restrictions in place, and as such, the functionality of any Learning Management System (LMS)  may be impacted, restricted and may not perform well.

    Recommended Operating Systems

    Windows 7/10, Mac OSX Sierra, iPad IOS10

    Mobile Devices

    Comply Guru’s LMS is not available on a mobile app at this time. We recommend using a web browser on a mobile device in completing any online modules. However, if completing any final graded assessment, we recommend completing via a desktop browser.

    Internet Speed

    We recommend using an internet connection of 256Kbit/sec or faster that will ensure that you can view videos and the online content

    Recommended Internet Browsers

    • Google Chrome 32 bit version 50 or later
    • Safari 10 or later
    Important Note: add-ons and toolbars can affect any browsers performance. MS Internet Explorer or Edge are not recommended as its not compatible with the LMS and the course functionality will not work properly.

    Recommended Settings

    We recommend that the following settings are enabled:
    • Cookies
    • Pop-ups (in both Internet Browser and security software)
    • JavaScript
    • Plugins
    • Latest Version of Adobe Flash Player
    • Latest Version of Adobe Acrobat Reader
    To view all resources made available within our LMS, you will probably need Microsoft Office (Word, Excel, PowerPoint) or an equivalent (i.e Open Office, Viewer) installed.

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